Let me tell you, one good way to make money online is to answer emails from potential customers that come to your website. Let me share a little story with you.
I have recently been in the market for an exterminator because my yard is full of trees and shrubs by the windows which seem to be a haven for spiders that decide the inside of my house looks like a more suitable environment for them to hang out.
I have never been a fan of spiders and when they are frequently getting into my house, and in particular, my bedroom. We’re going to have some problems. So…
I got online, Google Maps to be specific, and looked for local exterminators in my area. Being the cheap guy that I am, I chose one that made a point of saying that its services were affordable. This was probably almost a month ago. I visited their web site, and found a contact form, from which I could supposedly request a free quote on services to be rendered. I wrote a polite note explaining my situation expecting to be contacted by them in the near future. It was a Sunday, so I expected to hear from them Monday or certainly sometime that week. To this day, my request has gone unanswered.
This past Saturday, and many spiders later, I might add, I decided it was time to seriously get an exterminator. It had clearly been put off long enough. I didn’t care if they didn’t respond to my email. I was prepared to call them this time. Yes, I even tried them again because something about that “affordable” quality was really appealing to me. I called them. I got a recording that said that they were either on the other line or away from their desk and to please leave a message and that they would promptly get back to me. I left a message.
After I hung up, I decided to continue exploring other options and I ended up at Orkin’s website which contained a similar form to request a quote. I filled it out. I figured, wouldn’t hurt to at least see what they want to charge me. I figured they would be more expensive, but I thought, “what the hell?” No more than five minutes had past and I did not only receive an email from Orkin, but my phone rang too. I figured, “well that must be the affordable place returning my call”. Nope. It was Orkin. A helpful representative gave me a quote over the phone, and I decided to just go with them. It’s now Wednesday, and the Orkin Man has already come and gone, and I have yet to receive a reply in any form from the other guys.
The moral of the story is….when you have prospects coming to you via your website, don’t ignore them, or you’re going to lose their business and who knows how much money. Customer service is a HUGE part of making money online.
On a further note, if I was a real bastard, I could call out the “other’s guys’” name right here, where it would remain on the Internet from here to eternity, and would certainly not favor their online reputation. Others are not as generous as I am. Let this be a lesson to all of you who ignore your customers.
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